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1 A cancellation charge will apply if the order is cancelled or returned in one of the following situation(s) or a combination thereof:
2. Cash payments at the time of delivery (for COD orders) can only be refunded to user’s“My Wallet” balance.
3. We provide to the users, facility to cancel or amend an order. User can do so from the user’s account under the section “My Orders”. Such cancellations or amendments to the order shall be made before the status of the order changes to “Out-for-delivery”. Once the order status has changed to out-for-delivery, order cancellation or amendment is not possible because the delivery person would have already left the warehouse.
4.No cancellation or refund is available in following situations:
5.If the customers notice the deficiency in a product after the delivery, the customer should inform Freshokit by email or calling on customer care or by raising a complaint against the specific order on “orders” page in “my accounts section.We accept returns and rejects, and offer full refunds with following time limits:
If you face a situation where you have a good reason to return product(s) after the expiry of time limits mentioned above, please contact us and we will try to resolve your issue satisfactorily.
6.The refund amount for an order, in no circumstance, can exceed the amount received by Freshokit for that order. We are not liable for any consequential or indirect loss or claim beyond the amount actually received by us.
7.We provide to the users, facility to cancel or amend an order. User can do so from the user’s account under the section “Orders”. Such cancellations or amendments to the order shall be made before the status of the order changes to “Out-for-delivery”. Once the order status has changed to out-for-delivery, order cancellation or amendment is not possible because the delivery person would have already left the warehouse.